Normal delays

Most networks report engagement metrics with a delay of one to six hours, and some report video metrics only once a day. A gap between what you see on the network and what Orbit360 shows in the last few hours is expected.

When data is genuinely missing

Check these in order:

1. Channel status. A disconnected channel stops backfilling. Reconnect under Settings → Channels.
2. Permission scopes. Some networks require a separate insights permission. Reconnecting grants it.
3. Date range and timezone. Dashboards use the workspace timezone set under Settings → General.
4. Historical window. Your plan defines how far back history is retained.

Forcing a refresh

Open Settings → Channels, select the channel, and choose Resync metrics. A resync pulls the last 30 days and can take up to an hour to complete.